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Shipping

When will my order ship?

All orders are processed and shipped the following business day.

Free Shipping?

Pong case offers free USPS shipping for all orders shipping within the United States.

Technology

How does Pong Technology work?

Pong cases contain a micro thin, gold-plated antenna that redirects wireless energy away from you. Just snap on the case, and the Pong antenna will automatically pair with the antenna in your wireless device.

Why is the Pong antenna designed for my network?

Just like your wireless device, the Pong antenna is designed to be compatible with specific carrier networks.

Will the Pong case give me more “bars”?

No. Your phone's bars indicate the strength of the inbound signal from a cell tower to the phone. Your phone needs both an inbound and an outbound signal to communicate.

Why are the stats different for each case?

Every phone has a unique antenna and resulting wireless energy pattern. Therefore, Pong technology must be custom engineered to work with each particular phone and model, as well as with different wireless networks. As a result, individual stats may vary.

Does Pong affect the battery life of my mobile device?

No, Pong does not affect your battery life. Your phone's battery life is directly related to the power drain of the device, which is primarily impacted by how frequently you use your device and how far away you are from the cell tower.

Testing

Is Pong verified by a third party?

Yes. Pong technology is proven in third party independent labs, certified by the FCC. These are the same labs that test the mobile devices themselves for FCC regulatory compliance.

If I drop my phone will Pong protect it?

Yes. Pong cases offer protection from everyday use. Pong Classic cases have been independently certified to meet or exceed the US Military Standard Drop test of up to 4 feet and the Pong Rugged cases are certified for drops up to 6.6 feet.

Protection

How does Pong reduce my exposure to wireless energy?

With a Pong case, the wireless energy is redirected away from your head and body, so you will absorb less potentially harmful wireless energy.

What is SAR?

SAR stands for Specific Absorption Rate and is a metric for measuring the rate at which wireless energy is absorbed by the human body.

What is the FCC SAR limit?

In the United States, the Federal Communication Commission (FCC) sets the limit for public exposure to wireless energy at a SAR level of 1.6 watts per kilogram, averaged over 1 gram of body tissue.
A phone's SAR level must not exceed 1.6 watts per kilogram to be sold in the United States and receive certification from the FCC.

Since Pong cases disperse wireless energy from the device, will it give higher exposure to my hand or to people nearby?

Although the outbound signal can increase in the direction away from the user, the redistribution of the electromagnetic field by the Pong case ensures that energy from the back of the phone is dispersed or redistributed in a more diffuse field pattern and not one intense beam.​ The further you are away from your phone, the intensity of wireless energy and your risk from exposure decreases.

At a distance of 10 inches away from the phone's antenna, the intensity of the wireless energy is less than one hundredth (1/100th) of the intensity at 1 inch away. So the intensity of radiation that others may experience is extremely low relative to that of the primary user.

How will Pong protect me when the tablet is on my lap?

The Pong technology inside the iPad or iPad mini case redistributes the wireless energy from both the cellular and Wi-Fi antennas, effectively spreading the signal and reducing the intensity. This results in a lower level of absorption in your body.

Does the Pong case offer any protection if you carry your phone in your pocket?

Pong significantly reduces Head and Body SAR, but in accordance with device manufacturer warnings we recommend not keeping your cell phone in your pocket, even with a Pong case.

General Questions

How do I put on my case?

How do I take off my case?

What are Pong cases made of?

All Pong cases consist of a form-fitting, lightweight polycarbonate shell, which offers outstanding strength and durability.
The Pong Rugged case also has a “rubber” (TPE) rim to provide additional protection.
The built-in antenna is made of copper, which is plated in pure gold to protect it from corrosion.

Can I use a Pong case designed for a specific phone model on a different phone?

No. Every Pong case contains custom-engineered built-in antenna technology that only works with the unique antenna structure of a particular model phone and its corresponding network.

Does Pong protect the front of my phone?

Yes. Our cases are designed so that if you lay your phone on a flat surface, the edges of the case will keep the front glass of the phone from touching it.

How do I clean my Pong case?

Pong applies a unique paint finish to each case that provides a high quality look and feel and is easy to clean.
Using a damp cloth, and wipe the case off. Easy!

I got water on my case, will the antenna continue to work?

The antenna in each of our cases is coated in gold to prevent corrosion. A little water won't hurt. In case of accidental dunking, simply turn the case upside down and allow the water to drain out and air dry.

Are Pong cases heat sensitive?

We do not recommend leaving Pong cases in direct sunlight or near heat over an extended period of time.

Is Pong compatible with all other third party accessories?

The case is designed to work with the manufacturer's accessories supplied with your device. Every effort is made to accommodate common accessories, but all 3rd party accessories may not be compatible.

Will my Pong case work if I travel internationally?

Yes. Pong cases are designed to work for all U.S. and international frequency bands.

Are Pong cases for sale internationally?

Pong cases are available for purchase directly from Pong on www.pongcase.com. This is a U.S. based online store, but we ship product all over the world.

I don't see a case for my phone, do you make one?

Don't see your case?
Click here. Enter in your contact information and we will notify you when a case is made.

California Prop 65 Warning

WARNING:
Pong cases contain a chemical known to the State of California to cause cancer, birth defects or other reproductive harm.

For more information about Californial Proposition 65 please visit the website maintained by the California Office of Environmental Health Hazard Assessment: http://www.oehha.ca.gov/prop65.html